The entire process of returning the goods is carried out based on the legislative reference Legislative Decree. 206/2005.

The online store www.myfairyextension.com wants all customers to be fully satisfied, so if the product received arrives damaged, you can return the goods. You have exactly 14 working days from the delivery date.

No product purchased on sale or via discount code can be modified or returned (except in exceptional cases assessed and decreed by us).

 NB worn wigs cannot be exchanged or returned for hygiene reasons.

We are always open to cooperation with all our customers, so by returning certain products that have been damaged, you help us improve our business!
In the case of a return, due to the customer's error, and not the fault of the store, all costs will be borne by the customer (the basic condition is that the products should be in their original packaging, not be opened and/or tested).

How do I make a return?

Remember that the returned product can no longer be used or resold. If you don't have the original box, you can use any other cardboard box that can be transported. The entire package must be accompanied by all order documents and accessories sent in the initial order. Be careful to package carefully, so that the products are not damaged during transport.
Then, after speaking with our manager to refund the products and packing them, wait for the phone call from our courier, who will come to your address to collect the package. Both in the case of payment by credit card and in the case of cash payment, the money will be returned to the personal bank account, which will be indicated in the return form, filled out first.
As soon as the products reach us and meet all the above conditions, we will begin the refund process. The money will be transferred to your account within 14 business days.

It is important to us that you are satisfied, which is why we try to be as precise, fast and reliable as possible from order to delivery. In fact, during all phases of the purchasing process you are provided with all the useful information, from product availability to delivery methods, so that the service we offer you is 100% comprehensive.

Delivery in 24/48 hours
The delivery time for shipping packages to Italy is 24/48 hours from order approval, or from receipt of payment or telephone confirmation of orders that have cash on delivery as a payment method.

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Here are the payment methods currently available:

• Cash on delivery (cash on delivery)

www.myfairyextension.com informs you that the data you freely provide will be processed and stored in compliance with current legislation on the protection of personal data and the protection of confidentiality. With this document we intend to provide additional information to the information present on the website of www.myfairyextension.com in the various personal data collection channels used by www.myfairyextension.com. This information also includes all information in relation to the processing on the personal data of those who browse this website.

The owner

The data controller is www.myfairyextension.com

Third parties

www.myfairyextension.com uses third parties for certain activities, including, by way of example, for management and maintenance services of the IT infrastructures used, for order management and shipping activities of the requested products, etc., which they could therefore process your personal data. The third parties who carry out these operations have been formally designated "Data Controllers" pursuant to art. 29 of Legislative Decree 196/2003. With the designation they were assigned precise tasks and suitable instructions to guarantee full compliance with the legislation on the protection of personal data. These managers are in any case subjected by www.myfairyextension.com to periodic checks regarding effective compliance with the obligations established legally and contractually.

In charge

Your personal data are processed by internal staff previously designated as data processors, who are given appropriate instructions regarding measures, precautions and modus operandi, all aimed at the concrete protection of your personal data.

Treatment methods

Your data will be processed on paper and electronically, using systems that implement security measures aimed at protecting your privacy. Furthermore, specific security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. The data sent will not be disclosed.

Purpose

Your data is processed for related purposes

1. to the execution of established contractual relationships (direct sales and sending of your products and paper catalogues, order processing, accounting and tax obligations) or for the processing of specific requests made by you

2. to the sending of catalogs and advertising communications and commercial information (also with telemarketing methods) relating to the services and/or products of myfairyextension.com to the contact details provided by you

3. to the sending of commercial and promotional communications by other companies relating to products and/or services that may be of interest to you

In relation to the purpose referred to in letter a) the provision of data is necessary to process your specific requests (sending catalogue, subscription to the newsletter, subscription to the web community, issuing fidelity cards) and, in the case of a request to purchase products, to follow up on the execution of the contract and for related accounting and tax purposes. Any refusal to provide the data, in whole or in part, may result in the impossibility of following up on the requests forwarded by you, with consequent impossibility of sending the catalogue, the newsletter, the goods or the fulfillment of any service or information you request.

The provision of data is, however, to be considered optional in relation to purposes b) and c).

Specifically, with regard to the purpose referred to in letter c), www.myfairyextension.com communicates, with your consent, your personal data to other companies it trusts.

Your rights

In relation to the processing of your personal data carried out by www.myfairyextension.com, you can exercise the rights recognized to you by art. 7 of the Legislative Decree. 196/2003, the text of which is reported in full at the end of this paragraph.

In particular, you always have the right to obtain from myfairyextension.com confirmation of whether or not personal data concerning you is being processed, even if not yet registered, and their communication in an intelligible form.

Furthermore, we point out that you have, however, the right to object in whole or in part, for legitimate reasons, to the processing of personal data concerning you, even if pertinent to the purpose of the collection and, at any time and for any reason, to the processing of personal data concerning you for the purposes of sending advertising or direct marketing material or commercial communication.

You can freely and at any time exercise your rights, with a request addressed to www.myfairyextension.com:

• at the email address www.myfairyextension.com

We remind you that, by accessing your reserved area, you can modify/update/delete your personal data at any time.

Art. 7 – Right of access to personal data and other rights

1. The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him, even if not yet registered, and their communication in an intelligible form.

2. The interested party has the right to obtain the indication:

   1. the origin of the personal data;

   2. of the purposes and methods of processing;

   3. of the logic applied in case of processing carried out with the aid of electronic instruments;

   4. the identification details of the owner, managers and representative designated pursuant to article 5, paragraph 2;

   5. of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them as designated representatives in the territory of the State, managers or agents.

3. The interested party has the right to obtain:

   1. updating, rectification or, when interested, integration of data;

   2. the cancellation, transformation into anonymous form or blocking of data processed in violation of the law, including those whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

   3. the certification that the operations referred to in letters a) and b) have been brought to the attention, also with regard to their content, of those to whom the data have been communicated or disseminated, except in the case in which this fulfillment proves impossible or involves the use of means that are manifestly disproportionate to the protected right.

4. The interested party has the right to object, in whole or in part:

   1. for legitimate reasons to the processing of personal data concerning him, even if pertinent to the purpose of the collection;

   2. to the processing of personal data concerning him for the purposes of sending advertising material or selling tuition or for carrying out market research or commercial communication.

Privacy policy of the website

This paragraph describes the management rules of the website www.myfairyextension.com with reference to the processing of personal data of navigators who consult it.

By visiting this website, you accept the terms and conditions set out below; if you feel that you do not accept these terms, please do not access the services offered by www.myfairyextension.com via the web and do not use them.

As stated on this page, www.myfairyextension.com undertakes to respect and protect your privacy by processing the personal data provided by you in compliance with the legal provisions aimed at guaranteeing security, accuracy, updating and relevance of the data with respect to the declared purposes. The personal data collected through this site are processed with automated tools and for the time strictly necessary to achieve the purposes for which they were collected. Specific and suitable security measures are observed to prevent data loss, illicit or incorrect use and unauthorized access. The personal data provided by users who forward requests are used for the sole purpose of executing the request forwarded from time to time, and are communicated to third parties only if this is strictly necessary and functional for this purpose, in compliance with the specific information made pursuant to art. 13 Legislative Decree 196/03. The data is processed by personnel specifically appointed to process the data; only if the processing is necessary to carry out their duties by carrying out only the operations necessary to carry out the duties themselves.

This website contains hypertext links called "links" (i.e. technical tools that allow connection to a web page of a third party's site by reproducing the latter on the user's computer screen), to other sites owned by third parties with respect to at www.myfairyextension.com. The sites accessible via links through the www.myfairyextension.com site are developed and managed by subjects over whom www.myfairyextension.com has no ownership or control and is in no way responsible for the contents, quality, accuracy and services offered. The visit and use of the sites consulted by the user from this site via links, therefore, is left exclusively to the total discretion and responsibility of the user. This information, therefore, is provided only for the sites www.myfairyextension.com and not for other websites that may be consulted by the user via links.

Types of data processed

Data acquired during navigation

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols. This is information that is not collected to be associated with identified interested parties, but which by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of the computers used by users who connect to the site, the addresses in URI (Uniform Resource Identifier) ​​notation of the requested resources, the time of the request, the method used in submitting the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment. These data are used for the sole purpose of obtaining anonymous statistical information on the use of the site and to check its correct functioning and are deleted immediately after processing.

The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this eventuality, data on web contacts currently persist for a time no longer than is necessary for the purposes for which they were collected and subsequently processed.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of electronic mail to the addresses indicated on this site entails the subsequent acquisition of the sender's address, necessary to respond to requests, as well as any other personal data included in the message. The optional, explicit and voluntary registration through specific Web forms (forms) on our site involves the subsequent acquisition of all the data reported in the fields filled in by the user and the processing in accordance with what is reported in the specific information reported for each individual form. By forwarding emails to the other email addresses indicated on this site, you consent to the processing of the data sent for the purposes and in the manner contained in this Privacy Policy.

Use of processed data

A "cookie" is a small text file created by some websites to store information on the user's computer when he accesses the site. Cookies are sent by a web server to the user's browser and stored on the latter's computer; they are then re-sent to the website at the time of subsequent visits. This website www.myfairyextension.com uses CDs. “session cookies”, which reside exclusively in the memory of the user's computer and are not stored persistently. This implies their deletion once the browser is closed. The use is strictly limited to the transmission of session identifiers, consisting of random numbers generated by the server, necessary to allow safe and efficient exploration of the site.

Permanent cookies

www.myfairyextension.com, through this website, uses "permanent cookies", which reside in a file stored on the hard disk of the user's computer for a certain period of time, even after leaving the website. These cookies are used for the purpose of allowing a personalization of the user's web browsing by targeting his interests and improving navigation of the site, for example to memorize options and preferences selected by the user and saved in his "cart" or in his "wish list". ”. This type of technology allows us to collect and record, anonymously, information on the pages of this site consulted, on the products purchased or that you wish to purchase. The data collected in this way does not allow the visitor to be identified, and is not combined in any way with other information (e.g. personal data provided by the user during registration or purchase). These data are used exclusively to track and examine the use of this site by users, compile statistics on the basis of information collected anonymously and through the use of data in aggregate form, carry out "retargeting" activities (redirection of the visitor to this website through the presentation of personalized banners while browsing other sites). The user has the possibility, at any time, to set their browser to accept all cookies, just some, or to reject them completely, disabling their use by the sites. Furthermore, the user can normally set their browser preferences so as to be notified every time a cookie is stored in the memory of their computer. Please note, however, that the websites of www.myfairyextension.com, due to the technology on which they are based, may not function properly if cookies are not accepted. Finally, we remind you that at the end of each browsing session, the user can in any case delete both the browsing cache memory and the collected cookies from their hard disk.

Permanent cookies and services provided by third parties

www.myfairyextension.com uses the support of third-party companies in the management of its sites and web services. In particular, through its sites, it uses web analysis services provided by third parties. These services make use of permanent cookies, as described above, which are stored on the user's computer to allow the website to analyze how users use the site www.myfairyextension.com does not have access to these cookies nor does it have control over them . The information generated by the cookie on the use of the website by the user is used directly by the third-party companies of which myfairyextension.com uses, and which are qualified by the same as independent data controllers pursuant to art. 28, Legislative Decree 196/03, or designated data controllers pursuant to and for the purposes of art. 29, Legislative Decree. 196/03, in order to guarantee compliance with current legislation regarding confidentiality and processing of personal data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses "cookies", which are stored on the user's computer to allow the website to analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to Google and stored on Google servers in the United States. Google will use this information for the purpose of tracking and examining your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and the use of Internet. Google may also transfer this information to third parties where this is required by law or where such third parties process the aforementioned information on behalf of Google. Google will not associate your IP addresses with any other data held by Google. You may, at any time, refuse the use of cookies by selecting the appropriate setting on your browser, but this may prevent you from using all the features of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

Optional provision of data

Apart from what is specified for navigation data, the user is free to provide the personal data necessary in order to execute his specific requests. Failure to provide them may make it impossible to obtain what is requested. For the sake of completeness, it should be remembered that in some cases (not subject to the ordinary management of this site), judicial bodies may request certain types of data.

In this case obviously the communication by the company to the aforementioned bodies is mandatory.

Areas of communication and dissemination

No navigation data is disclosed in any way. With reference to the information generated by the permanent cookies used by this site, these are communicated to Google Inc., and to third-party companies that provide perfumetesteritalia.com with IT services to support the management of its websites, within the limits indicated in this policy. The information entered voluntarily by the user through the web forms reported on the site will become the subject of communication within the limits of the areas indicated in the specific information provided, for each individual service subject to registration, pursuant to art. 13, Legislative Decree 196/03.