The entire process of returning goods is carried out in accordance with the Legislative Reference Legislative Decree 206/2005.

The online store www.wigglehair.com wants all its customers to be completely satisfied, so if the product you receive arrives damaged, you can return it. You have exactly 14 working days from the delivery date.

No product purchased on sale or using a discount code can be modified or returned (except in exceptional cases assessed and decided by us).

 NB: For hygiene reasons, worn wigs cannot be exchanged or returned.

We're always open to working with all our customers, so by returning certain damaged products, you're helping us improve our business!
In the event of a return due to the customer's error, and not the store's fault, all costs will be borne by the customer (the basic condition is that the products must be in their original packaging, unopened and/or untested).

How do I make a return?

Please note that the returned product cannot be used or resold. If you don't have the original box, you can use any other suitable cardboard box. The entire package must include all order documents and accessories sent with the initial order. Please ensure that the products are packaged carefully to avoid damage during transport.
Then, after speaking with our manager about refunding the products and packing them, wait for a call from our courier, who will come to your address to collect the package. Whether you paid by credit card or cash, the money will be refunded to your personal bank account, which will be indicated on the return form you filled out earlier.
As soon as the products arrive back to us and meet all the above conditions, we'll initiate the refund process. The funds will be transferred to your account within 14 business days.

Your satisfaction is important to us, which is why we strive to be as precise, fast, and reliable as possible, from ordering to delivery. Throughout the purchasing process, you'll be provided with all the necessary information, from product availability to delivery options, ensuring the service we offer is 100% comprehensive.

Delivery in 24/48 hours
Delivery times for parcels within Italy are 24-48 hours from order approval, receipt of payment, or telephone confirmation for orders paid by cash on delivery.

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Here are the payment methods currently available:

• Advance payment on the site

www.wigglehair.com informs you that the data you voluntarily provide will be processed and stored in accordance with applicable data protection and privacy legislation. This document provides additional information to the policies on the www.wigglehair.com website regarding the various personal data collection channels used by www.myfairyextension.com. This policy also includes all information regarding the processing of personal data of those who visit this website.

The owner

The data controller is www.wigglehair.com

Third parties

www.wigglehair.com uses third parties for certain activities, including, but not limited to, management and maintenance of the IT infrastructure used, order management and shipping of requested products, etc., which may therefore process your personal data. The third parties performing these operations have been formally designated "Data Processors" pursuant to Article 29 of Legislative Decree 196/2003. Upon designation, they have been assigned specific tasks and appropriate instructions to ensure full compliance with personal data protection legislation. These data processors are subject to periodic audits by www.wigglehair.com to ensure they effectively comply with the legal and contractual obligations.

Appointees

Your personal data is processed by internal personnel previously designated as data processors, who are given appropriate instructions regarding measures, precautions, and methods of operation, all aimed at effectively protecting your personal data.

Treatment methods

Your data will be processed on paper and electronically, using systems that implement security measures to protect your privacy. Specific security measures are also observed to prevent data loss, illicit or incorrect use, and unauthorized access. The data submitted will not be disclosed.

Purpose

Your data is processed for purposes relating to

1. to execute the contractual relationships established (direct sales and sending of its own products and paper catalogues, order processing, accounting and tax obligations) or to process specific requests made by you

2. to send catalogues and advertising communications and commercial information (including telemarketing methods) relating to wigglehair.com services and/or products to the contact details provided by you

3. to send commercial and promotional communications from other companies relating to products and/or services that may interest you

In relation to the purpose referred to in letter a), providing your data is necessary to fulfill your specific requests (catalogue sending, newsletter subscription, web community registration, loyalty card issuance) and, in the case of product purchase requests, to execute the contract and for related accounting and tax purposes. Any refusal to provide your data, in whole or in part, may make it impossible to fulfill your requests, resulting in the inability to ship the catalogue, newsletter, or goods, or to provide any service or information you have requested.

The provision of data is, however, to be considered optional in relation to purposes b) and c).

Specifically, with regard to the purpose referred to in letter c), www.wigglehair.com communicates, with your consent, your personal data to other companies it trusts.

Your rights

In relation to the processing of your personal data by www.wigglehair.com, you may exercise the rights granted to you by Article 7 of Legislative Decree 196/2003, the full text of which is provided at the end of this paragraph.

In particular, you always have the right to obtain from wigglehair.com confirmation as to whether or not personal data concerning you is being processed, even if not yet recorded, and communication of such data in an intelligible form.

Furthermore, we inform you that you have the right to object, in whole or in part, for legitimate reasons, to the processing of your personal data, even if pertinent to the purpose of collection, and, at any time and for any reason, to the processing of your personal data for the purposes of sending advertising materials, direct marketing, or commercial communications.

You can freely exercise your rights at any time by sending a request to www.wigglehair.com:

• to the email address www.wigglehair.com

We remind you that by accessing your reserved area, you can modify, update, or delete your personal data at any time.

Art. 7 – Right of access to personal data and other rights

1. The interested party has the right to obtain confirmation of the existence or otherwise of personal data concerning him or her, even if not yet recorded, and communication of such data in an intelligible form.

2. The interested party has the right to obtain information on:

   1. of the origin of personal data;

   2. of the purposes and methods of processing;

   3. of the logic applied in case of processing carried out with the aid of electronic instruments;

   4. of the identifying details of the owner, the managers and the designated representative pursuant to Article 5, paragraph 2;

   5. of the subjects or categories of subjects to whom the personal data may be communicated or who may become aware of them in their capacity as designated representative in the territory of the State, managers or persons in charge.

3. The interested party has the right to obtain:

   1. the updating, rectification or, when relevant, integration of the data;

   2. the deletion, transformation into anonymous form or blocking of data processed in violation of the law, including data whose retention is not necessary in relation to the purposes for which the data were collected or subsequently processed;

   3. certification that the operations referred to in letters a) and b) have been brought to the attention, including with regard to their content, of those to whom the data were communicated or disseminated, except in the case in which such fulfillment proves impossible or involves the use of means manifestly disproportionate to the right protected.

4. The interested party has the right to object, in whole or in part:

   1. for legitimate reasons, to the processing of personal data concerning him, even if pertinent to the purpose of the collection;

   2. to the processing of personal data concerning him/her for the purposes of sending advertising or direct sales materials or for carrying out market research or commercial communications.

Website privacy policy

This section describes the management rules of the www.wigglehair.com website with regard to the processing of personal data of users who visit it.

By visiting this website, you accept the terms and conditions set forth below. If you do not agree to these terms, please do not access or use the services offered by www.wigglehair.com online.

As stated on this page, www.myfairyextension.com is committed to respecting and protecting your privacy by processing the personal data you provide in compliance with legal provisions aimed at ensuring the security, accuracy, timeliness, and relevance of the data to the stated purposes. Personal data collected through this site is processed using automated tools and for the time strictly necessary to achieve the purposes for which it was collected. Specific and appropriate security measures are observed to prevent data loss, illicit or incorrect use, and unauthorized access. The personal data provided by users who submit requests is used solely for the purpose of fulfilling the request submitted from time to time and is disclosed to third parties only when strictly necessary and functional to that purpose, in compliance with the specific information provided pursuant to art. 13 of Legislative Decree 196/03. The data is processed by personnel specifically assigned to data processing; only if the processing is necessary for the performance of their duties, carrying out only the operations necessary for the performance of those duties.

This website contains hyperlinks (technical tools that allow a user to connect to a web page on another website by displaying that page on the user's computer screen) to other websites owned by third parties other than www.wigglehair.com. The websites accessible via links from www.wigglehair.com are developed and operated by parties over which www.wigglehair.com has no ownership or control and is in no way responsible for the content, quality, accuracy, or services offered. Visiting and using websites accessed via links from this website is therefore at the sole discretion and responsibility of the user. This information, therefore, applies only to the websites www.wigglehair.com and not to any other websites accessed via links.

Types of data processed

Data acquired during navigation

The computer systems and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the use of internet communication protocols. This information is not collected to be associated with identified data subjects, but by its very nature could, through processing and association with data held by third parties, allow users to be identified. This category of data includes the IP addresses or domain names of computers used by users connecting to the site, the URI (Uniform Resource Identifier) ​​addresses of requested resources, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the server response (successful, error, etc.), and other parameters relating to the user's operating system and computer environment. This data is used solely to obtain anonymous statistical information on site usage and to verify its proper functioning, and is deleted immediately after processing.

The data could be used to ascertain responsibility in the event of hypothetical computer crimes against the site: except for this eventuality, web contact data is currently retained for a period no longer than is necessary for the purposes for which it is collected and subsequently processed.

Data provided voluntarily by the user

The optional, explicit, and voluntary sending of emails to the addresses listed on this site entails the subsequent acquisition of the sender's address, which is necessary to respond to requests, as well as any other personal data included in the message. Optional, explicit, and voluntary registration using specific web forms on our site entails the subsequent acquisition of all data entered in the fields by the user and their processing in accordance with the specific information provided for each individual form. By forwarding emails to the other email addresses listed on this site, you consent to the processing of the data sent for the purposes and in the manner set forth in this Privacy Policy.

Use of processed data

A "cookie" is a small text file created by some websites to store information on the user's computer when they access the site. Cookies are sent from a web server to the user's browser and stored on the user's computer; they are then sent back to the website on subsequent visits. This website, www.wigglehair.com, uses so-called "session cookies," which reside exclusively in the user's computer memory and are not stored permanently. This means they are deleted once the browser is closed. Their use is strictly limited to the transmission of session identifiers, consisting of random numbers generated by the server, necessary for safe and efficient browsing of the site.

Permanent cookies

www.wigglehair.com uses "permanent cookies" through this website, which reside in a file stored on the user's computer's hard drive for a specified period of time, even after the user leaves the website. These cookies are used to personalize the user's web browsing experience by targeting their interests and improving site navigation. For example, they store options and preferences selected by the user and saved in their shopping cart or wish list. This type of technology allows us to anonymously collect and record information about the pages of this site visited and about the products purchased or intended to be purchased. The data collected in this way does not identify the visitor and is not combined with other information (e.g., personal data provided by the user during registration or purchase). This data is used exclusively to track and examine user use of this site, compile statistics based on information collected anonymously and through the use of aggregated data, and perform retargeting activities (redirecting visitors to this website through the presentation of personalized banners while browsing other sites). Users can, at any time, set their browser to accept all cookies, some cookies, or to reject them entirely, disabling their use by these sites. Users can also normally set their browser preferences to notify them each time a cookie is stored on their computer. However, please note that the websites of www.wigglehair.com, due to the technology they are based on, may not function properly if cookies are not accepted. Finally, we remind you that at the end of each browsing session, the user can delete both the browsing cache and the collected cookies from their hard drive.

Permanent cookies and services provided by third parties

www.wigglehair.com relies on the support of third-party companies in managing its websites and web services. Specifically, through its websites, it uses web analytics services provided by third parties. These services use persistent cookies, as described above, which are stored on the user's computer to allow the website to analyze how users interact with the site. www.wigglehair.com has no access to or control over these cookies. The information generated by the cookie about the user's use of the website is used directly by the third-party companies used by wigglehair.com, which are designated by the company as independent data controllers pursuant to Article 28 of Legislative Decree 196/03, or designated as data processors pursuant to Article 29 of Legislative Decree 196/03, in order to ensure compliance with current legislation regarding privacy and the processing of personal data.

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies" that are stored on your computer to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies at any time by selecting the appropriate settings on your browser, but this may prevent you from using all the features of this website. By using this website, you consent to the processing of your data by Google in the manner and for the purposes set out above.

Optional provision of data

Aside from what is specified for navigation data, the user is free to provide the personal data necessary to fulfill their specific requests. Failure to provide such data may make it impossible to fulfill the request. For the sake of completeness, it should be noted that in some cases (not covered by the ordinary management of this site), judicial authorities may request certain types of data.

In this case, obviously, communication by the company to the aforementioned bodies is mandatory.

Areas of communication and dissemination

No browsing data is disclosed in any way. The information generated by the permanent cookies used by this site is shared with Google Inc. and third-party companies that provide IT services to profumitesteritalia.com to support the management of its websites, within the limits set forth in this policy. The information voluntarily entered by users through the web forms on the site will be disclosed within the limits set forth in the specific information provided for each individual registration-required service, pursuant to Art. 13 of Legislative Decree 196/03.